Integrating Retail Delivery Channels: Tearing Down the Silos
For the past 20 years, the delivery channel infrastructure in financial institutions has been undergoing significant change. Banks are increasingly finding that building an efficient and effective delivery system can be a formidable challenge. They want the system to be responsive to customer needs, serve as a competitive differentiator, and yet provide a source of revenue growth.
What are the keys to recalibrating the system? In this Strategic Commentary entitled “Integrating Retail Delivery Channels: Tearing Down the Silos,” Speer & Associates, Inc. (S&A) discusses the reality of the Industry’s efforts to integrate retail delivery and the issues involved in creating an effective delivery channel strategy that will meet the bank’s business and financial objectives while providing the intendedbenefits for its customers.
