Delivery Channels: A State of Change for the Future
In recent years, banking delivery channels have undergone substantial transformation, including “brick and mortar” branches. Significant changes to traditional delivery components are driven in part by the adoption and use of the alternative channels which are now integral to the overall sales and service process within financial institutions. Major advances in technology, regulatory changes, demographic shifts, and mobile lifestyles all play key roles in the financial services delivery landscape.
In this Strategic Commentary entitled “Delivery Channels: A State of Change for the Future,” Speer & Associates, Inc. (S&A) takes a look at each of these channels and provides an assessment of overall trends and performance.
