Delivery Channel Strategy
In years past, delivery channels have been seen as a collection of disparate services at best. As a result of technology improvements, consumers have been spoiled by the superior delivery of services from providers outside the financial industry. Retailers are leading the way in marketing, selling, and delivering products to consumers much more effectively across integrated channels. Consumers are pressuring financial services institutions to improve the way they deliver their products as well.
S&A works with clients to develop delivery channel strategies that integrate both branch and alternative channels. To create an optimum delivery channel strategy current and targeted customer financial services needs, delivery channel preferences and practices, backroom operations / technology platforms and associated revenues / costs are evaluated and rationalized to create an optimum mix of traditional and innovative delivery solutions.